Because every order is custom made to your specifications, we generally cannot accept returns. However, we stand behind our work:
- If your order arrives damaged or with a defect, contact us within 7 days for a free replacement or refund.
- If we made an error in production vs. your approved proof, we will remake or refund at our expense.
Please reach out to helpdesk@customcaps.ca with your order number and photos of the issue.