Frequently Asked Questions
No, you can check out as a guest!
Digital is the process by where we take a file, and print it onto a film using a specialized laser printer. We then treat this film, and use a commercial heat press to press that film image into the hat. We can do full colour with this type of transfer. Embroidery is stitching into the hat, simple designs, lettering or logos. We cannot embroider complex images, or photos.
Due to the professional nature of our service we will only customize and embroider hats that are purchased on our website.
Shipping fees depend on the speed at which you want your order. Shipping starts as little as $10 within Ontario.
Yes. In fact, it's sometimes cheaper to ship internationally!
HUH? WHAT? Oh, that fee that other online stores charge you to take your graphic and make it embroidery friendly? Well, we don't charge that. We will always spend a bit of time working on your uploaded artwork for free. If there are serious changes required to make your idea come to life, we'll discuss it with you, but that's rare.
Most hats can accommodate a space of 5cm x 12cm
We will do our best always to match thread colours, however, screen colours and lighting affect what colours are perceived. We will do our best to provide you with the intended results, however, sometimes even in the designer, colours look different than they do in person. We cannot be held responsible for colour differences in hats, designer mock up hats, or thread colours. If you require a specific pantone colour of thread for a logo, please indicate this to us prior to designing.
We accept Visa, Mastercard, American Express, Paypal and even Interac eTransfer!