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Shipping & Delivery Information
All orders are shipped from our facility in Niagara Falls,
Ontario. We do not rely on a single courier; instead, we select the most
reliable and cost-effective shipping method available for your destination.
Depending on your location, this may include Canada Post, Sendle, Purolator,
FedEx, or UPS.
Processing Times
Our standard processing time is 5–9 business days
before your order is shipped. If your order is time-sensitive, please inform us
when placing it, and we will do our best to accommodate your requirements.
Free Shipping Policy
- We
offer free shipping on orders over $99 (before tax).
- Free
shipping covers shipping costs up to $50 CAD.
- For
remote or hard-to-reach regions in Canada where shipping costs are
substantially higher, additional charges may apply.
Important Details
- Taxes
are calculated based on the delivery location and will be displayed at
checkout.
- Some
carriers (such as Purolator, FedEx, and UPS) cannot deliver to P.O.
Boxes.
- Delivery
times provided by couriers are estimates only. CustomCaps cannot be held
responsible for delays once an order has been shipped, as these are
outside of our control.