Custom Caps Canada Help Center

Search our knowledge base or browse categories for answers about custom orders, artwork, payment, production times, shipping and returns.

Getting Started

Step-by-step guide for creating your first custom order from product selection to checkout.

Recommended and accepted artwork formats: AI, EPS, SVG, PDF, PNG, JPG.

Standard turnaround is 7-10 business days after proof approval. Rush service is available.

Track your order via the shipping email or your account dashboard.

Typical MOQs: 12 for caps, 6 for apparel, 25 for patches. Check each product page.

Free shipping on orders over $65 CAD. Live rates for standard and express at checkout.

Custom items aren't returnable, but damaged/defective items and production errors are covered.