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Returns Policy

Return Policy

Custom Caps Canada goes to great lengths to ensure that all orders are filled accurately and are of the highest quality. 

We are however after all human and make mistakes and we feel it is how we handle our mistakes that will earn your trust. 

Possible Reasons for Return 

Due to the nature of custom embroidery and printed/Vinyl work,  we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:

  • The blank product is materially flawed (holes, tears, etc.)
  • If we feel that the quality of the final product could have been better based on the supplied items.
  • The design on the products you received is markedly different than the final in person or online representation you approved for your design prior to us doing your project.

Notice About Colours

We are not responsible for variations between your design and the actual final ink or thread colors used. We do our best to provide you with visual samples during the pre-approval process of your design and do not guarantee 100% color matching of the original design. If you wish, you can select the actual thread used in your design. Please ask your customer service rep during the design process.

Garment Sizing

Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may request the supplier catalog specifications for sizing purposes or you may purchase a sample of a specific item by ordering one.  You can always contact us for any questions regarding sizing also.  We are not responsible for the purchase of incorrect sizes.

Return Exceptions

Items with Custom Embroidery and /or Custom Vinyl are NOT returnable. Please ensure that you have ordered the correct size and color before submitting your order. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Final Note:

Mock ups are computer generated, and are the best case scenario. Give the many different materials, designs are affected differently by the fabric/style and type of garment that is being adorned. Custom Caps Canada cannot be held responsible for those variations.

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