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All caps include DESIGN and SETUP! 

Terms & Conditions

Terms & Conditions

At CustomCaps.ca we go to great lengths to make sure that all orders are created accurately and at the highest quality. We are however human, and mistakes can happen. We feel it is how we handle mistakes that will earn your trust, and keep you as a customer.


Cancellations

Cancellations after approval of the design with our consultants will be charged a 30% restocking fee. There are no cancellations after the item has entered the embroidery stage, as the item is now altered, and can't be resold.


Refunds and Returns

Due to the personalized nature of our work, we will only replace defective items, or refund payment if we are unable to replace the defective item. 


Thread Colour

Thread colour may vary from the digital representation. We do our best to provide you with the closest colour match to your design. We try to provide a digital prood that is closest representation to the colour used. Having said that, we do not gurantee thread colour will match your original design.


Item Sizing

Sizing sizing varies from manufacturers. When possible, we have included the manufacturers sizing chart in the product description. Please make sure you have contacted us ahead of time about sizing if you are unsure. We are not responsible for incorrect size, style or colour.

Cookie Notification
We use cookies to personalize your experience on our website, and to store data for creation of your embroidered custom caps. If you do not want us to use cookies, please set your browser to deny cookies, and revist us. Things may however not function as designed.